Hi Kevin,
Please check first if you Workflow configuration was run successfully, because all task assignment (including assigning incident to incident managers) runs via workflow.
Therefore please check first if you have executed all steps of the automatic workflow customizing correctly (transaction SWU3). You should have a green checkmark for all positions with the exception of "Maintain Guided Procedures Gateway" which is not neccessarily needed by EHSM.
The next thing would be run the checks in the IMG (SPRO):
SAP EHS Management -> Foundation for EHS Management -> Checks and Tools -> Check Configuration of Workflow System
This IMG activity tells you in detail if some steps are missing within the general workflow customizing.
Within the same node also check "List configured processes" please.
You should have a green checkmark for INC_LC with variant STANDARD. The process INC_LC is the standard incident workflow.
If you have a green icon for the incident workflow within the configured processes move on to the next step to assign default roles to workflow tasks which can be found in IMG under SAP EHS Management -> Incident Management -> Process Configuration.
Regards
Joachim
