Hi Robert,
- Are you able to connect to the Linux OS running the HANA instance, as described in Part 5 of aforementioned document? (Section : Logon to the Linux OS of your AWS instance)
- If you are able to log on to Operating System using , say, Putty, then, type in the following:
su -l hdbadm
Note : This response may not immeidately solve your issue, but hopefully, can act as a starting point.
Best Regards,
Gopal Nair.