Thanks Karri,
That was indeed a helpful answer.
Why i have not marked thread answered..because i want to know few more concepts(this a not about a requirement).
1. got 1 way of assigning multiple agents to a task.(Which you have mentioned,by creating multiline container element.)
2.Can be also fulfilled by creating rule...? I have created a rule(T Code PFAC), and assigned a function module to it.
once i have agents handy (to which workitems to be sent) how can this rule send workitems to those agents(may be i am asking how rule with task in combination works) ?
What is the role of two table parameters.
| ACTOR_TAB | LIKE | SWHACTOR |
| AC_CONTAINER | LIKE | SWCONT |