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BCM Chat on DMZ


Hi Experts,

 

We are trying to create chat website for BCM chat on DMZ server ( Demilitarized Zone). We followed the following steps to setup the chat website but when we tried to test we are getting error "Page can not be found". We tried testing on the same machine where the chat website was created and we are using https://<IP address on the website>/ChatAs/chatForm.aspx url for testing. Please let us know if we are missing anything or doing something wrong.

 

i)  Copy the C:\SAP\BCM\Install\7.0.x.x\Internet Chat Client\contents\ChatAs folder to the chat wwwroot on the DMZ server.

ii) Edit following two files to have correct information about channel and chat portal:

a.) Web.config

b.)  CustomerChatForm.xml

iii) replace the ip.address:1080 with the IP address and possible port of the ACME_Website virtual unit (port is
not mandatory but informative for administrators
):

 

iv) Edit the file …ChatAs\ChatForms\CustomerChatForm.xml to define the chat channel(s).

 

Your help is very much appreciated.

 

Thanks,

Amit.


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