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Re: SAP CRM Workflow: Forward Worklist to New Agent in T-code SWIA

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Hmmm, just because it is a customer requirement doesn't make it right. If a customer asks for the petrol tank to be fitted on top of a car, it is the mechanic's duty to inform them it is dangerous and silly.

 

As I said before, it will almost certainly be less work to revisit what you are actually trying to do rather than do a lot of work to customize a tool to do something it isn't designed for.

Maybe you could explain why you need the table updating at the time of forwarding?


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