Thanks Juan for your input on multiple email for BP, but I have below doubts-
1. I have generated user name and BP using AI_SDK.. report and end user automatically assign the general role not employee in BP so we are getting Identification tab and assigning all systems from where user can create the incident so how can we map using your below screen.
2. Can we change the BP role to employe for all the users ???
3. We want to use this for multiple support users belongs to OU and notify all the users whenever incident is created and assign to relevant support team.
I have open a separate discussion as well at below link -
http://scn.sap.com/thread/3473428
Saurabh
